Cancun and Tulum Airport TransportationServices 24/7

Our vehicles have a maximum capacity of 8 passengers, so it's not a problem if the confirmation ticket only lists 1 passenger, as long as the total number of passengers does not exceed the aforementioned capacity.

We'll contact you one day before the departure date listed on your reservation (via text message, WhatsApp, or email) so you can confirm your hotel pickup time. If you're unsure of the best time, we'll suggest a pickup time based on airport recommendations and travel time.

Our airport representatives only hold our default banner, which is blue and reads “America Transfers.” This makes it easier for all our customers to recognize us in the transportation area.

Our drivers arrive 10 minutes before the pickup time requested by the customer. After the scheduled time, we allow a 15-minute grace period (in exceptional cases, we may wait a little longer if operational circumstances permit).

Yes, all flights are monitored daily so that we can be notified in advance in case a customer's flight is delayed or arrives early; therefore, it is very important to enter the flight number correctly.

For operational reasons, customers cannot contact the driver directly, but we have an emergency number available 24 hours a day. If a passenger cannot locate our team at the airport, we will provide immediate assistance to connect them with our staff. The best way to contact us is by phone or WhatsApp (+52 1 9981594075).

We are willing to wait as long as the customer needs to go through security, as long as we have some form of contact with them; the customer will receive a welcome message as soon as the flight lands, which will help us track their progress through the process; if security screening is taking longer than usual, they can let us know right away so we can inform our airport team of the delay. If the customer does not respond to our attempts to contact them, the 90-minute grace period will begin after the flight lands.

Changes to the itinerary, additional passengers (up to 8 passengers in total), or hotel (as long as it is within the same area for which the customer made the reservation); all changes must be notified in advance

We notify the passenger via text message, email, or phone call as soon as the driver is waiting in the hotel lobby; in the case of text messages, we attach a photo of the vehicle so you can recognize it more easily (in the event of traffic delays or extraordinary circumstances, the passenger will still be notified)

We provide baby seats based on operational availability. Customers can request one in advance when making their reservation so our operations team can take this into account and prioritize it at the time of service (this does not guarantee that the driver will have one available at the time of the ride).