Cancun Transfers
ES

Reservation Policies

GENERAL INFORMATION

America Transfer offers a round trip private transportation service, from Cancun Airport to multiple hotels in Cancun and the Riviera Maya. We have our own vehicles, which are licensed and have insurance that covers all its passengers.

Transportation from Cancun Airport to Isla Mujeres will be at the maritime terminal located in Puerto Juarez. We do not have transportation to Isla Mujeres.

Transportation from Cancun Airport to Cozumel will be at the maritime terminal located in Playa del Carmen. We do not have transportation to Cozumel.

Infant car seats are provided without additional charge; however, they are subject to availability. America Transfer is not obliged in any way to provide this service.

America Transfer is an intermediary between the client and the Transportation & Tour service providers that appear on the website.

America Transfer have the necessary commercial alliances according to our own service and standards of quality to provide ground transportation services. Only the most reputable suppliers are selected to fulfill this purpose; nevertheless, America Transfer is not responsible for their acts, omissions, bad actions or negligence on their part. Transportation services are subject to the conditions stablished by the suppliers, and their responsibility may be limited by their rates and conditions of service.

America Transfer acts merely as an intermediary between the customer and the service provider and do not retain legal authority nor control over personnel, assets, operation and / or ownership of the service provider. America Transfer declares the following.


RESERVATION POLICIES


PAYMENT POLICIES

We accept several credit cards through PayPal (VISA, MasterCard, American Express, etc.).

The total amount of your reservation will be charged to your credit card.

The name that will appear on your bank statements is: in the case of payment with PayPal - " PAYPAL * AMERICATRANSFERS" if it is with a bank card it would only be "AMERICA TRANSFER"

Rates are in U.S dollars and in case of payment in Mexican pesos will be at the current exchange rate with which this operand America Transfer.


NO SHOW POLICY

The client will be granted 15 minutes of tolerance after the time previously established in the reservation to go back to the airport or tour, if the client does not show up at the time marked in the reservation, it will be understood that the client cancels the service unilaterally, and it will not be refunded.

If the client requests it, an email will be sent with the necessary information to clarify the situation regarding their no show.


CANCELLATION POLICIES (Applies to any service)


LIMITATION OF LIABILITIES

America Transfers will not accept responsibility for claims, costs, or expenses that may occur from injuries to the client or third parties, as well as accidents, loss of life, loss, or damage to personal property, lack of enjoyment, discomfort, disappointment, anguish, nor frustration either mental or physical as a result of the following:

That is to say, circumstances under which America Transfer cannot obtain a full refund from the service operators in accordance with specific contractual terms.

America Transfer will be entitled to a retention of up to 10% on the total amount paid by the client for his reservation to cover accounting and administrative costs.


PRIVACY AND IMAGE POLICY

Clients accept that their image (likeness, voice or other aspect) could be used by America Transfer for advertising / marketing purposes without notice or compensation from America Transfer.